Terms and Conditions for Tatva Ops

1. Definitions

Defines the key terms used in this document.

1.1. Platform: Refers to the Tatva Ops mobile application and website.

1.2. Services: Refers to project management, vendor aggregation, e-commerce for material procurement, and dispute resolution services offered via the platform.

1.3. User: Refers to any individual or entity accessing the platform, including customers and vendors.

1.4. Vendor: Refers to service providers registered on the platform to offer their expertise.

2. Acceptance of Terms

2.1. Agreement: By accessing or using the app or website, you confirm acceptance of these Terms. If you do not agree, you must refrain from using the platform.

3. Eligibility

3.1. Minimum Age: Users must be at least 18 years old to register or use the services. All provided information must be accurate and complete.

4. Account Registration and Security

4.1. Account Responsibility: Users must create an account to access services and safeguard their login credentials. Notify the team immediately of any unauthorized account access.

5. Services Offered

5.1. Core Services:

• Aggregating verified vendors for home improvement, solar installation, home automation, and landscaping.
• Integrated e-commerce for material procurement.
• Project management tools for updates, milestones, and secure payments.
• AI tools for project tracking and input collection.
• Dispute resolution between customers and vendors.

6. Payments and Fees

6.1. Payment Policy: Payments are processed through a secure gateway. Service charges apply to vendors/customers as per usage. Premium features are subscription-based. Tatva Ops is not liable for third-party payment delays.

7. User Responsibilities

7.1. Conduct: Users must provide accurate information, comply with laws, and avoid harmful behavior affecting the platform or its users.

8. Vendor Responsibilities

8.1. Vendor Conduct: Vendors must provide accurate service descriptions, meet commitments, and pay service charges as per platform policy.

9. Dispute Resolution

9.1. Mediation: Tatva Ops facilitates mediation between customers and vendors. Final resolution depends on mutual agreement. Tatva Ops is not liable for unresolved disputes.

10. Privacy Policy

10.1. Data Handling: The Privacy Policy outlines how data is collected, used, and protected. Use of the platform implies consent to these practices.

11. Intellectual Property

11.1. Ownership: All trademarks and content belong to EROEI TECH PRIVATE LIMITED or its licensors. Users cannot reproduce or distribute without permission.

12. Limitation of Liability

12.1. Disclaimer: Tatva Ops acts as a facilitator and is not responsible for vendor performance. The platform is not liable for indirect or consequential damages.

13. Termination

13.1. Suspension: Tatva Ops may suspend or terminate accounts violating Terms. Users may deactivate their accounts by contacting support.

14. Modifications to Terms

14.1. Updates: Terms may change periodically. Major updates will be communicated via email or app notifications.

15. Governing Law

15.1. Jurisdiction: These Terms are governed by Indian law, with disputes under Bangalore, Karnataka jurisdiction.

16. Contact Us

16.1. Support

Email: contact@tatvaops.com

Phone: +91 6383065482